What do we use your information for?

In order to fulfill orders, including delivery, follow-up via emails and answering questions and fulfilling our obligations under applicable laws.

We use your personal information for follow-ups and offers on products and newsletters, possibly related to a product you have previously purchased from us. If you expressly consent to it, we may use the personal information we have about you (e-mail and prior purchases) to send you offers and information about our products via email. You can withdraw your consent at any time by contacting our customer service at support@playgames.dk, or managing it under "My Account" on our site.

In order to provide the best service and continuously improve our store, we compile statistics about traffic, purchases and behavior on the website.

When registering personal information, it is important for us to have an online store that our customers feel safe using. If you have any suggestions for changes and improvements, we'd love to hear from you.

  • Playgames.dk does not disclose personal information (such as your name, address or phone number) to third parties.
  • Our customer database can not be purchased by advertising agencies.
  • You will only receive marketing from Playgames.dk if you specifically give your consent. (Newsletter)

When you visit Playgames.dk, information about you is collected that is used to customize and enhance our content. Below we have identified what information is collected, their purpose and which third parties have access to them:

Once you've visited Playgames.dk, we'll know the following about you:

  • Which subpages on Playgames.dk you have visited and when
  • Which internet browser you are using
  • What kind of device you used to visit the page
  • Your approximate geographical location

When you contact us via our contact form, we'll know the following about you:

  • First name
  • Last name
  • Email address
  • IP address

When you make a purchase at Playgames.dk, it is necessary to register as a customer. The purpose of this is to make it easier for you to have access to your game product codes. When you register as a customer, your password is saved as encrypted data, and the transmission of your personal data is via an encrypted connection.

Once you have created an account at Playgames.dk and shop with us, we'll know the following about you:

  • First name
  • Last name
  • Address
  • ZIP code and city
  • Phone number
  • Email address (This is also your username)

We make the registration of this personal information solely for the purpose of processing your order, delivering your product and providing any relevant customer service.

Furthermore, the following information is recorded:

  • IP Address - Used exclusively by us in an effort to combat credit card fraud.

Disclosure of information to third parties

General information

Our goal is to provide the best possible experience in connection with a visit or purchase at Playgames.dk. Therefore, we share a very limited amount of information with the following third parties:

  • Facebook.com: Email address, in order to provide more relevant advertisements for products from Playgames.dk to you on Facebook.com, if you have an existing Facebook account using the same email address.
  • Trustpilot: Email address, in connection with user reviews of Playgames.dk at Trustpilot.dk.
  • Public authorities: Under special circumstances, your information may be handed over to relevant public authorities. Such extradition will only take place if we are required to do so in accordance with applicable legislation.
  • Affiliates who assist with our business activities and/or lenders: For the sole purpose of investigating identity abuse or similar in regard to orders.

Cookies

The website uses "cookies", which is a text file that is stored on your computer, mobile device or similar device, for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies can not contain malicious code such as virus. On Playgames.dk cookies are used to optimize the site and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time; exactly how depends on your internet browser.

These cookies are posted on our site:

  • Facebook.com: Facebook Pixel is used by Facebook to provide various advertising services, only advertisements from Playgames.dk on Facebook.com. Also included in Facebook Plugins such as "Likes", "Share," etc. These cookies are not, however, used for advertising services.
  • Google Analytics: A statistics system that collects information that can give an overview of how many visitors a website has from where they originate and which pages most visitors choose to leave. Used by us to optimize the appearance of pages, page structure and flow.
  • Microsoft: Widely used by Microsoft as a unique ID for a user. The cookie enables tracking of the user by synchronizing the ID across many Microsoft domains.
  • CookieBot: Saves your cookie consent state for the current domain.
  • ViaBill: This cookie is used to store the visitor's personal information, which is necessary when carrying out transactions on the website. The cookie is necessary to make the transaction secure.
  • YouTube: Creates a unique ID to keep track of what videos from YouTube the user has seen.

If you have questions regarding your cookies, please contact our customer service at support@playgames.dk. Our full cookie declaration can be seen at the bottom of this page.

Insights and complaints

You are entitled to know what personal information we are processing about you. You may also object to the use of information at any time. You may also revoke your consent to processing information about you. If the information processed about you is incorrect, you are entitled to have the information updated or deleted. Please contact support@playgames.dk. If you would like to complain about our processing of your personal information, you also have the opportunity to contact your local data inspection agency.

The website is owned and published by:

Unlimited Trading S.M.B.A.
Alpevej 17
7120 Vejle Øst
Denmark
Phone: +4571178998
E-mail: support@playgames.dk

Web Statistics

We use a web statistics on Playgames.dk, which means that a statistics system collects information that can provide a statistic of how many visitors we have, where they come from and which pages they choose to leave.

The web statistics are only used for the purpose of optimizing Playgames.dk

What is a browser
A browser is the program you use to browse the Internet with.
Examples of browsers are Google Chrome, Mozilla Firefox, Opera, and Microsoft Internet Explorer / Edge.

What is an IP address
An IP address (IP = Internet Protocol) is the numeric address that a computer must have to be connected to the Internet.
A so-called "name server" (in English DNS server - DNS = Domain Name Service), to translate the numerical address into a name that we can easily understand. For example, http://147.29.111.250/ is the numerical address of http://www.fi.dk/

What is a cookie
A cookie is a small text file that is loaded on your machine.
The cookie allows the online store to keep track of what you put in your shopping cart.
The online store's cookie is deleted as soon as you close your browser.

Can I delete all cookies that are located on my computer?
If you want to delete all cookies on your computer, you can use Internet Explorer / Edge
Choose "Features"> "Internet Options". Under "Temporary Internet Files" you can delete cookies.
Here you should be aware that you also delete other cookies that you may have on your computer.

Can I prevent cookies from being transferred to my computer?
Yes, you can change this option.
In Internet Explorer / Edge, under "Internet Options", select the "Security" tab.
Under "Custom Level" you can turn off cookies.
In Netscape, the same location takes place as cookies.

Last updated 20.04.2020